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World Wide Technology - TEC37

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Now displaying: July, 2021
Jul 12, 2021

In this episode of World Wide Technology's TEC37 series on Carrier Networking, we have a follow up on a previous TEC37 where we discussed the theory of collapsing the optical network into the routed network. Now commonly known as Routed Optical Networks (RON), fueled by Cisco, this architecture is being promoted heavily in the industry and is picking up steam. Join WWT experts John Chiarini and Mike DiVincenzo as they discuss the current state of the technology, and what WWT is doing to be at the forefront of its evolution and adoption.

Presenters

 

John Chiarini, WWT

 

Mike DiVincenzo, WWT

 

Robb Boyd, Host

 

WWT Related Content

 

TEC37 Carrier Networking E04: Routing and Optical Technologies, Converged

 

How SR-MPLS is Changing the Way We Think About IP Networking

 

Is Hop-by-Hop the Future of Optical Transport Networking?

 

MPLS and Segment Routing Briefing

 

Segment Routing Technical Training

 

Segment Routing Lab

 

Segment Routing: The Future of MPLS

 

 

 

 

 

 

 

 

 

 

 

 

Jul 8, 2021

Contact center employees and the customers they support expect an expedient, seamless and straightforward experience. The level of their satisfaction, for the most part, is a direct reflection of the technologies and processes in place within the contact center. Cloud-native contact centers are better able to scale, and paired with AI, deliver a better experience for both customer service agents and your customers. In this episode of World Wide Technology's (WWT) TEC37 series on Digital Workspace, WWT's Ed Villarreal and Kim Kimkenben are joined by Google Cloud's Kishor Aher to discuss how to better understand how real AI for contact center is today, and key considerations for moving your contact center to private, public or hybrid cloud.

Presenters

 

Ed Villarreal, WWT

 

Kim Kiekeben, WWT

 

Kishor Aher, Google Cloud

 

Robb Boyd, Host

 

WWT Related Content

 

What is Google CCAI?

 

Is Your Contact Center Ready For AI?

 

Infusing AI into Your Contact Center

 

Modern Contact Center Briefing

 

Cloud vs On-Premise Contact Center: What is the Right Option?

 

WWT's Contact Center Practice

 

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